Privacy Policy
Introduction
Lucenz LLC (“Lucenz,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://lucenzai.com (the “Website”).
This Privacy Policy applies to information collected through the Website only, including when you browse content, submit a contact or demo request form, or interact with our informational materials. This Privacy Policy does not apply to our PAT prior authorization platform or any other product or service, which are governed by separate agreements and privacy terms.
By using the Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.
Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you interact with the Website, including:
Contact and Inquiry Information: Name, email address, phone number, company name, job title, and the content of your message when you submit a contact form or request a demo.
Communications: Content of any emails or messages you send to us through or in connection with the Website.
2.2 Information Collected Automatically
When you visit the Website, we automatically collect certain information, including:
Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and other interactions with the Website.
Cookies and Tracking Technologies: We use cookies and similar technologies as described in Section 6 of this Privacy Policy.
2.3 Information We Do Not Collect Through the Website
The Website is an informational and marketing site. We do not collect or process Protected Health Information (PHI), patient records, insurance information, or any clinical data through the Website. Our contact and demo request forms are not designed for the submission of PHI, and you should not submit PHI through them.
How We Use Your Information
We use the information we collect for the following purposes:
Respond to Inquiries: To respond to your contact form submissions, demo requests, and other communications.
Business Development: To follow up on demo requests, provide information about our products and services, and manage prospective customer relationships.
Website Improvement: To analyze usage patterns, monitor Website performance, and improve the content and user experience of the Website.
Marketing Communications: With your consent where required, to send you information about our products, services, and industry updates. You may opt out at any time.
Security and Compliance: To detect and prevent fraud, enforce our Terms and Conditions, and comply with applicable legal obligations.
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
We engage trusted third-party service providers to help operate the Website and our business, including website hosting, analytics, email delivery, and customer relationship management. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it in accordance with this Privacy Policy.
4.2 Legal Requirements
We may disclose your information if required by law, regulation, or legal process (such as a court order or subpoena), or if we believe in good faith that disclosure is necessary to protect our rights, your safety, the safety of others, or to investigate fraud.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.
4.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect the information we collect through the Website, including:
Encryption of data in transit using TLS/SSL
Secure hosting infrastructure
Access controls limiting who within our organization can access your information
Regular review of our security practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Strictly Necessary Cookies: Essential for the Website to function properly, including session management. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with the Website so we can improve it. We may use services such as Google Analytics for this purpose.
Functionality Cookies: Remember your preferences to provide a more personalized experience.
Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only used with your consent where required by law.
6.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect your experience on the Website.
6.3 Do Not Track
Some browsers offer a “Do Not Track” (DNT) feature. We currently do not respond to DNT signals, as there is no industry-wide standard for DNT compliance.
Your Rights and Choices
7.1 Access and Correction
You may request access to or correction of the personal information we hold about you by contacting us at admin@lucenzai.com.
7.2 Data Deletion
You may request deletion of your personal information by contacting us at admin@lucenzai.com. Certain information may be retained as required by law or for legitimate business purposes.
7.3 Marketing Opt-Out
You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at admin@lucenzai.com.
7.4 State-Specific Rights
Depending on your state of residence, you may have additional privacy rights:
California (CCPA/CPRA): California residents may have the right to know what personal information we collect, request its deletion, opt out of sales (we do not sell personal information), and not be discriminated against for exercising these rights.
Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states: Residents of states with applicable privacy laws may have similar rights to access, correct, delete, and opt out of certain data processing activities.
To exercise any of these rights, please contact us at admin@lucenzai.com. We will respond within the timeframe required by applicable law.
Data Retention
We retain the information we collect through the Website for the following periods:
Contact and Inquiry Data: For as long as necessary to respond to your inquiry and manage the business relationship, typically up to twenty-four (24) months from the date of last interaction.
Analytics and Usage Data: Up to twenty-four (24) months, typically in aggregated or anonymized form.
Marketing Data: Until you opt out of marketing communications or request deletion.
Children’s Privacy
The Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at admin@lucenzai.com.
International Visitors
The Website is hosted and operated in the United States. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Website, you consent to such transfers.
Third-Party Links
The Website may contain links to third-party websites or services not operated by Lucenz. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on the Website with a new effective date. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lucenz LLC
Email: admin@lucenzai.com
Website: https://lucenzai.com